The Exotic Teapot

Besides the fact we are the leading online UK specialist for hand-tied flowering teas and glass teaware, we also value the quality of our customer service as highly as our products. Here's a few other reasons:

 

We source our teas and teaware from reputable, ethical and tested suppliers.

Our tea suppliers are verified regularly to check they adhere consistently to our high standards of quality and integrity. Each crop of flowering tea is inspected and independantly laboratory tested in UK and Germany to ensure our teas meet the stringent European Union pesticide and product safety standards. Many small importers tend to rely on Chinese inspection documentation provided by their suppliers that may not adhere to European regulations or in some cases is faked.

We assemble and conveniently ship all our products in the UK.

Being physically based in the UK has several major advantages for our customers:

1. You get your products delivered quickly, cheaply and reliably (recorded delivery).
2. It's easy to return anything if you're not happy with it especially with our 100% satisfaction guarantee.
3. It's easy and fast to get a replacement if anything is broken in transit.


We package our teas to maximise freshness and longevity.

Unlike many of our competitors, all our hand-tied flowering teas are individually sealed and packaged to ensure maximum freshness and taste quality. When exposed to air or sunlight, all teas (especially green teas) tend to oxidise and deteriorate in quality quickly so appropriate packaging is necessary. Our packaged teas can easily last over 12 months when stored correctly.