Shipping / Delivery
Most orders are dispatched within 48 hours if received on a working day. With Royal Mail First Class or our Couriers, most customers generally receive their order within 1-2 days although it is not a guaranteed service.
We strive hard to keep your shipping costs as low as possible without compromising on the quality of the packaging materials we use.
Special Offers:
We now have a Maximum Delivery charge of only £6.95 per order (1-2 day non-guaranteed service) regardless of the number of items you purchase.
Loose & Flowering Teas
UK Delivery (Mainland UK only):
Our tea tins and pouches are delivered to UK addresses using Royal Mail First Class service.
We offer a special flat rate of £1.95 for each of our teas along with a discount if multiple products are ordered.
International Delivery:
We can now ship our teas worldwide via Royal Mail Airmail (3-5 days service). Please email us with the following information:
- Product name(s) & quantity
- Your full name & Delivery address (incl. country & postcode)
We will then email you an order invoice that you can pay securely using any credit card or Paypal.
Teaware & accessories
UK Delivery (Mainland UK only):
Our teapots and gift sets delivery pricing is calculated specifically based on weight. We only use recorded delivery services so ALL our products will need to be signed for by the recipient.
We do our best to package our teaware as securely as possible. If your package is lost or has arrived damaged, please contact us by email. You can also review our refund or return policy.
International Delivery:
We are currently unable to ship our glass teapots and heavy gift sets outside the UK at this time.
See here for more details.
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