Refund policy
Christmas Extended Returns Period.
All orders placed between December 1st and 23rd can be returned for a full refund anytime before January 15th. This period also covers broken and faulty products.
All orders placed after or before this date benefit from our standard return policy below.
Please note that our online shop will be closed over Christmas and New Year. All questions will be dealt with upon our return on January 4th.
15 Day Money Back Guarantee.
In the unlikely event you are not satisfied with your purchase, simply let us know by email so we can arrange for a return.
Our 15 day No Quibble Money back guarantee covers all our products.
Items must be returned in a resaleable condition otherwise no refund can be given. Please send items back via recorded delivery for your own proof of delivery. The return postage cost (and any gift wrapping charge) is not reimbursed unless item is damaged or faulty (see below).
Please note that we are only able to offer a refund, not an exchange. If you wish to exchange the product, we suggest you make a new order and return the previous order to us for a refund.
If you wish to return a gift that you've received, please bear in mind that we can only refund the original purchaser. We do not offer a gift exchange program.
When returning items, please be sure to include the order number, original invoice and packaging it all came in if possible.
In the event, no one was available to sign for a package and our courier (Royal Mail or other) returns the items to us, the original postage cost will not be refunded. You will also need to cover any additional costs for us to resend the package if you still wish to receive your order.
Refunds will be made within 7 days of being agreed and are credited directly back to the purchasers credit card or Paypal account.
Damaged/Faulty Goods
Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days so we can arrange for a return. We will replace them free of charge and reimburse you any extra postage costs.
As our glass teapots and cups are individually hand blown by traditional methods, you may notice some small imperfections in the glass itself or shape. This is normal. If you see any actual cracks in the glass, please contact us for a replacement. Do not use if any cracks are visible.
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Refund Policy
