As part of our continual efforts to provide the best possible customer experience, we now offer Next Working Day shipping with a One Hour delivery window as the standard service for all our products. Mainland UK only.
Packages to Northern Ireland and Remote UK Areas like Orkney or Isle of Man are delivered with a 2 day trackable service. Please ensure you select the United Kingdom Northern Ireland or United Kingdom Highlands and Islands options in dropdown menu when registering your shipping address for these areas.
Our fast and reliable delivery service is assured exclusively by our courier Interlink Express and provides many benefits:
> Your package can be easily and continuously tracked online from the moment of collection to delivery.
> You are given a one hour delivery window so you don't have to wait in all day for your package.
> Our Courier will even text you when they are less than 15 minutes away from your door
> Our Courier will notify you of this delivery time by text if you provide us your mobile phone number when you check out.
> If this time is not convenient, you can always use the text to easily change the delivery date, arrange to collect your parcel from your local depot or have it delivered to a neighbour.
If you order multiple items, the website will automatically calculate the most cost effective combined delivery cost for your order. We do our utmost to package our items as securely as possible. If your package is lost or has arrived damaged, please contact us by email.
Please note we are unable to deliver to P.O. Boxes in UK and Europe.
Why have you stopped using Royal Mail?
See our Return Policy for undesired or damaged items.
Please place your order before 11am for Next Working day Delivery. Any orders placed after 11am will be shipped the following day. We also offer a "by 10am" service and even "Saturday delivery" for an additional cost as long as you order by 11am the day before. All packages will need to be signed for by the recipient unless you've indicated otherwise in the comments box on check out. You can specifiy if there's a particular date you wish the package to arrive for and we'll strive to schedule the delivery appropriately. Please note our courier will only attempt delivery TWICE before returning the package to us so please contact them quickly to arrange redelivery if necessary.
Our affordable Next Working Day Delivery charges are based on package weight and generally:
£3.95 - Small single tins of tea and small accessories
£4.95 - Multiple tins of tea, large tins and pouches of tea, small teapots and most other accessories
£5.95 - Teapots and Tea Sets
FREE Next Working Day Delivery on all orders over £50 (mainland UK only)
Delivery cost of packages over 10kg will be calculated based on weight and destination.
Deliveries to some postcodes in Scottish Highlands or offshore islands (Isle of Man, Isle of Wight etc) may take up to 2-3 days and can incur an additional charge. We also ship our products to Jersey and Guerrnsey for an additional charge and UK VAT will not be charged on products or shipping.
We deliver all our products to many mainland countries in Europe using our express courier DPD (see list below). All packages are trackable from start to finish and generally take only 2-5 days to arrive depending on the country. Costs are calculated on checkout and based on the specific country and weight of package.
VAT on applicable products and delivery charges will be applied at UK rates for EU countries unless you can provide us with a registered VAT number when registering. No customs duty will be applied to any deliveries within the EU.
> Countries covered
Austria, Belgium, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
We are currently unable to offer delivery services to any countries outside Mainland Europe.