FAQ

Prospective or existing Trade customers can view our Trade FAQ's.

Shop with Us

How do I manage my account details?

A customer account will be created for you automatically once you place your first order with us. 

If you already have an account with us, please login with the details we would have sent you via email. At the top of the screen you should see your name appear where the login box was. Click on your name and a dropdown menu will appear with options to modify your account information. Here you can review and edit your account profile and password. You can also view, export or delete the customer profile data we retain for you. You can also see your past orders, quickly reorder the same items and add/edit your addresses.

How do I check out and place my order?
Is my personal information kept private?
My password or coupon code is not working?
Can I change what I've ordered?
Can you take phone orders?
Is it safe to place an order on your website?

Loose Leaf Tea

What are the benefits of drinking green tea?

The health benefits of green tea have been explored by many scientists in recent years. There is growing but often controversial evidence that green tea antioxidants, (also referred to as catechins) may help prevent or fight against some serious illnesses such as cancer, rheumatoid arthritis and cardiovascular disease.

Green tea naturally contains flouride to help strengthen tooth enamel and reduce the formation of plaque. This acts as a possible defense against tooth decay and gum disease.

Research in the European Journal of Clinical Nutrition certainly indicates that drinking tea is better for your health - or better - than simply drinking water.

Can drinking tea help me lose weight?
How much caffeine is there in tea?
What is so great about White Teas?
Do you provide a brewing guide?

Our Teaware

What makes your glass teapots so different?

Simply put, it's all about the quality. Chinese glass teapots can vary enormously in quality depending on the grade and thickness of the glass. We insist on only using 2.2-2.5mm thick, high grade borosilicate glass in all our hand-blown teaware.

Our production runs are also quite small compared to many companies due to our emphasis on quality control.

This high level of quality means our teaware can be recommended for commercial environments like restaurants and hotels. We also offer many exclusive designs, some with or without infusers.

How to know if I own an Exotic Teapot product?
Are your glass teapots heat resistant & dishwasher safe?
Is it safe to ship a glass tea set or teapot?
How can I clean my glass teapot?
Can I buy replacement lids or infusers?

Delivery

Do you offer standard delivery?

We offer standard delivery via myHermes for £2.95 (Mainland UK) on orders under £20.

All other packages are shipped using either DPD Local Next Working Day (UK Mainland) or DPD (International). We offer free Next Day delivery (UK Mainland) on orders over £60. Please see our delivery page for more details.

Your Free Delivery option is not appearing?
Can I change my delivery address?
Do you provide delivery tracking numbers?
What is your cut off time for same day dispatch?
I haven't received my item?
Which countries do you ship to?

Flowering Tea

What are flowering teas?

Chinese flowering teas are artisan made, artistic compositions of green tea and flowers that open into beautiful floral bouquets when brewed. They are also known by a variety of other names like display tea, blooming tea, blossoming teas, hand tied teas, art teas and performance teas. The dancing "performance" of the tea is best viewed in a glass teapot.

Are all flowering teas the same?
How are flowering teas made?
How long have flowering teas existed?
How do they taste?
What type of water should I use to brew them?
How to prepare flowering tea for serving?
How long can I keep the tea out on display?
Do I need a strainer or infuser?
Why are they more expensive than normal tea?
How do flowering teas come packaged?
Do flowering teas contain caffeine?