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A customer account will be created for you automatically once you place your first order with us.
If you already have an account with us, please login with the details we would have sent you via email. At the top of the screen you should see your name appear where the login box was. Click on your name and a dropdown menu will appear with options to modify your account information. Here you can review and edit your account profile and password. You can also view, export or delete the customer profile data we retain for you. You can also see your past orders, quickly reorder the same items and add/edit your addresses.
Our new Checkout should now be easier than ever to use. Simply add the products you want to your basket and click on the shopping basket icon at top right of screen to proceed to checkout. Once on the checkout page, you can either log in to your account or complete the registration form if you don't have already have one. You'll just need to enter your name, email, phone and billing / delivery address details if different. If you want to add another delivery address, you can use the dropdown menu for this.
You'll then receive an email confirming your new account, your username (email address) and a password. You can use this to log into the site to view current order status, change your account details (customer details, addresses etc) or place future orders with us.
You'll also receive first an email from us to tell you your order has been created and then another to confirm that payment has been received. Once your order is dispatched, you'll be notified by email and / or a text from our courier DPD Local with the expected time of delivery. Please ensure you leave us your mobile phone when checking out to receive the text message from our courier.
If you dont receive any confirmation emails, please contact us as there may have been an issue with the email address you entered.
We do our utmost to ensure the information you share with us is secure, private and confidential. At no point will we ever sell, distribute or share your personal information or email address with anyone without your consent.
To process an order, we only need to know your name, delivery address, phone number and email address. Our payment processor Sagepay will require your billing address, credit card number, expiration date, CVV and possibly bank verification details (e.g., verified by visa) to process your payment. They will handle this data securely through their own website.
In accordance with GDPR legislation, you can now edit, export or delete your user data directly if you have a registered account with us. Simply log in and click on your name that appears where the login box was. Select Profile option to access your infomation.
You can reset your account password by clicking on the log in button and requesting a password reset. You'll receive an email with a reset code and link. Please follow the instruction. Your username by default is your email address. If any issues, please email or call us on 01202 434935 so we can sort it out for you.
If you have a valid coupon code, you'll need to enter it in the coupon box on the checkout page. If for some reason it doesn't get applied, simply add the code to the comments box on the checkout page. We will ensure your discount gets registered if valid and will refund your credit card or Paypal account the correct amount if necessary.
Please note our coupons are generally only valid for a stated period so please check if there is an expiry date on the newsletter or coupon email you may have received.
Once an order is placed, unfortunately it cannot be amended online. We would be happy to help you either re-place the order through us if you want to add items, or cancel items if you no longer want something as long as it hasn't already shipped. You can contact us by phone or email.
We are unable to accept credit card payments over the phone unless you are a trade customer. If you can't place your order online yourself through our secure system, please ask a friend or colleague to do it for you. In the unlikely event of a technical issue, please call or email us so we can sort it out.
Our new website uses a Sucuri Cloud based firewall to filter our web traffic and help secure our servers against hackers and malware intrusions. We also have a SSL encryption certificate throughout the entire site to ensure that your transactions with us are completely private and protected as they travel across the internet.
Your browser will show at all times a padlock to indicate that it has made a secure connection. Our web servers are hosted with cloudaccess.net and fully protected against the Heartbleed bug, Shellshock or Bash vulnerabilities.
In addition to this, all payment information is processed securely by Sagepay or Paypal - leading UK online payment processors. No credit card data is ever processed directly on our website.
Loose Leaf Tea
The health benefits of green tea have been explored by many scientists in recent years. There is growing but often controversial evidence that green tea antioxidants, (also referred to as catechins) may help prevent or fight against some serious illnesses such as cancer, rheumatoid arthritis and cardiovascular disease.
Green tea naturally contains flouride to help strengthen tooth enamel and reduce the formation of plaque. This acts as a possible defense against tooth decay and gum disease.
Research in the European Journal of Clinical Nutrition certainly indicates that drinking tea is better for your health - or better - than simply drinking water.
Oolong, Green and white teas are aften touted with the ability to help speed up the metabolism. Some say it's particularly good to drink these less processed teas after a meal to aid digestion and help break down the food more. As a result, tea has become for many the beverage of choice in a weight loss diet.
Many low calorie green tea diets have been developed with varying degrees of success. Our view though is that tea is not a silver bullet for dieting and should simply be seen as an possible "aid" to losing weight. Research conducted to date on the metabolic boosting benefits of tea may appear positive but the data is not very robust due to low base sizes.
Large amounts of caffeine can be harmful for the body since an excess can cause heart palpitations, hypertension and insomnia. White and green tea contain much lower levels of caffeine than black tea and especially coffee as you can see below. Herbal teas and Rooibos contain zero caffeine.
Average caffeine levels:
Herbal Tea - 0mg
Rooibos - 0mg
Fruit Tea - 0mg
White tea - 15mg
Green tea - 20mg
Oolong tea - 30mg
Black tea - 40mg
Coffee - 80mg
White tea was largely unknown outside China until quite recently. Its revered history dates back to the T'ang dynasty (618-907AD) when it became the beverage of choice in the royal courts. The emperor Hui Zong (1101-1125) became so obsessed with finding the perfect white tea that he ended up losing much of his empire to the invading Mongols.
White tea is tea made from leaves of the tea plant Camellia sinensis. It is so-called because the tea buds are covered with silvery white down or fine hairs. It is the least processed and rarest of all the teas. White tea undergoes only withering and drying, with no pan-firing or rolling. The tea leaves are laid over bamboo trays and a fan is used to control the flow of air over the leaves. This drying process takes place over several days. This light oxidation process preserves natural compounds that help retain the natural health benefits.
White teas can be enjoyed throughout the day but are best consumed as a digestive after a light meal. Properly brewed white tea has a pale, slightly golden color, not unlike white wine. The scent is light and fresh and the taste is mild and silky with a subtle, sweet aftertaste.
For those who find green teas too earthy, the clean taste of white tea is the perfect way to enjoy all the health benefits. Ripe with antioxidants and low in caffeine, white tea is arguably one of the healthiest beverages on the market today.
You can find brewing and serving information on each individual tea page and tea tin. We also include our recommended serving instructions with every loose leaf tea order.
Simply put, it's all about the quality. Chinese glass teapots can vary enormously in quality depending on the grade and thickness of the glass. We insist on only using 2.2-2.5mm thick, high grade borosilicate glass in all our hand-blown teaware.
Our production runs are also quite small compared to many companies due to our emphasis on quality control.
This high level of quality means our teaware can be recommended for commercial environments like restaurants and hotels. We also offer many exclusive designs, some with or without infusers.
All our glassware includes a small white or coloured Exotic Teapot flower logo on the base to signify this is a high quality product and not a cheap imitation.
Please note also that we can only provide service or replacements parts for our own branded products. Our replacement lids and infusers are not designed to fit other brands models. You'll need to contact the manufacturer directly for any replacement parts.
All our mouth blown glass teapots are made from heat resistant, borosilicate glass. Each teapot has a temperature range of between -4 and 300 degrees F. Although they have been tested safe for dishwashers and microwaves, we still recommend they are cleaned manually whenever possible to avoid scratching or accidental breakages.
Our glass tea sets are carefully packaged to minimise any breakages during delivery. Each set comes in a hand-made pressed flower gift box. Inside the gift box, the various items are either individually boxed themselves or carefully bubble wrapped.
The inside of the box is also padded with tissue paper to protect the items. The sets are then packed in a sturdy cardboard box and shipped by express courier. In the rare event of a breakage, please email us immediately so we can arrange a replacement as per our return policy.
Although all our teapots and cups are made of borosilicate glass and dishwasher safe, we still recommend you clean them manually. Simply rinsing them out in warm water should be enough to keep them clean most of the time. Try to avoid using soapy liquids. If they are very soiled, soaking them in a weak solution of lemon juice or vinegar and water may do the trick.
Replacement lids and infusers for many of our teapot models are available for purchase in the Teaware/Spare Parts section of the website.
We offer standard delivery via myHermes for £3.50 (Mainland UK) on orders under £20.
All other packages are shipped using either DPD Local Next Working Day (UK Mainland) or DPD (International). We offer free Next Day delivery (UK Mainland) on orders over £50. Please see our delivery page for more details.
Please note that Free Next Day Delivery on orders over £50 is offered only for UK Mainland customers. It's not available for Offshore destinations including Scottish Highlands, Remote UK Islands, Northern Ireland and all European countries.
During checkout, you can set up an alternative delivery address (e.g, to your place of work). Be sure to save the new address before finalising your order.
If you wish to modify the delivery address after payment is made, please contact us quickly to let us know. Once the order has been dispatched, we are unable to make further changes to the delivery address.
All our deliveries are tracked from dispatch through to arrival. If you leave us your mobile phone number when checking out, our courier will send you a text with the tracking and expected time of arrival window. Don't hesitate to call or email us during business hours if your package hasn't turned up and we'll be sure to check into it quickly with our courier.
We currently require up to 24 hours to process and dispatch your order. In the unlikely event your items are out of stock, we will let you know quickly when we can dispatch or offer you a full refund.
Please contact us if you are unable to access your delivery tracking information or haven't received your order as expected. We will investigate this quickly with our courier.
Chinese flowering teas are artisan made, artistic compositions of green tea and flowers that open into beautiful floral bouquets when brewed. They are also known by a variety of other names like display tea, blooming tea, blossoming teas, hand tied teas, art teas and performance teas. The dancing "performance" of the tea is best viewed in a glass teapot.
No. Like other teas, quality can vary enormously. We've had the opportunity to try many different flowering teas from all over China. The cheaper ones often intended for the Chinese mass market tend to use low quality tea, are shoddily made and will fall apart easily in the teapot. The taste can often be insipid, flavourless and become bitter very quickly. Like many uncontrolled mass market teas from China, there is a risk of pesticides and the teas not meeting the strict standards of the EU. That's why we're extremely careful in choosing our teas and our partners. We only work with small tea farms who still use traditional methods and can guarantee us the highest quality of tea and flower ingredients.
Our goal is to ensure that what ends up in your teapot is the very best tasting, best looking flowering tea you'll find anywhere in the world.
In the spring, the first step is to pick the Maofeng green tea (a core and 3 leaves). After picking, the fresh leaves are spread out on bamboo trays and exposed to sunlight or warm air for one to two hours. Then the leaves are gently heated to prevent oxidation and preserve freshness.
The green tea is then hand selected by the teamaster who will ultimately create the flowering tea. He or she will then take several cotton like threads and entwine one or several flowers around the green tea core.
This is done in such a way so the flowers will slowly bloom once steeped in hot water. The sculpted tea is then encased inside a cotton yarn and fired twice to ensure sterilization.
The flowering teas are then hand scented several times with jasmine or other flavours (e.g., peach) and pan fired or baked a further 5 times. The finished tea blossom is then released from the cotton yarn and individually vacuum sealed and packaged ina silver foli pouch.
The concept of of flowering tea is an ancient Chinese art that has existed for over a thousand years. Teas back then were often used to visually entertain the emperor himself but were not drinkable. Hand tied flowering teas you can drink are a more recent creation, dating back about 20 years.
The Chinese prize them for their quality and enjoy them especially when friends and family gather for a special occasion. It's only in the last couple of years that western countries have started to discover them. Their relative scarcity, particularly the higher quality ones, has made them quite difficult to obtain in many countries so many people have yet to experience the magic of seeing their first blooming tea.
Overall, the different teas have quite a light, delicate taste which is accented with the subtle aromas of the different flowers. Don't expect an over-powering flowery flavour. It's actually the opposite as the flowers are designed to add just a hint of flavour to the smooth tasting Maofeng green tea.
Of course the longer you let the bloom steep in hot water, the stronger the brew. Three minutes is normally perfect and the teas can be re-steeped several times without becoming bitter. We now also offer a number of flowering teas scented with jasmine or subtle fruit flavours like Mango, Peach and Vanilla.
We recommend using natural spring water for all our flowering teas. Tap water and mineral waters are not ideal as they can impair the delicate taste. If you don't have spring water, filtered water is the next best thing and cheaper to boot.
It's mainly just a matter of adding the flowering tea blossom to the right temperature water. One tip is to let the boiled water cool down for about 1 minute before adding the tea blossom. Full brewing instructions are always included with any purchase of our flowering tea products.
One flowering tea blossom is about the perfect size for a 400ml teapot. If you have a much larger teapot, we recommend you either only fill it with water halfway and resteep the tea several times or add a second tea blossom. We suggest you try to use spring or filtered water to ensure you maximise the taste of the tea.
After drinking the tea, you can keep on displaying the bloom itself as decoration for a few days. Simply pop the bloom into a glass container or wine glass and add cold water (change water every day or so). The cold water will halt the infusion process. Add a floating candle for a great looking centrepiece.
No. Since our flowering teas do not require a strainer or tea bag, they are environmentally kind as well as tasty. Simply pop the flowering tea bloom into the teapot and add your hot water as per the brewing instructions.
In reality, flowering tea is not as expensive as you might think. Each bloom can be steeped multiple times with hot water and serves a lot of cups of tea. Up to 2 litres worth of tea each.
There is a world of difference between the low quality black teas you buy at the supermarket and our hand made flowering tea. It's like comparing a cheap table wine to a premier cru Bordeaux.
Our flowering tea is made from some of the finest quality green teas in China.
Creating the hand tied tea blossoms is an intricate process that takes time, patience and considerable skill.
In our opinion, the end result is well worth the extra effort and cost as our flowering teas create a truly memorable and sensory experience that other teas cannot really match.
Each tea bloom is individually vacuum selaed and labeled in its own silver foil pouch. We sell them in tins of 5 or 10 blooms. 10 Bloom refill pouches and 30 bloom gift boxes are also available. Please contact us if you require a larger quantity as a volume discount may be available.
Like all green teas, flowering teas do contain a low level of caffeine.