Rewards Program

MORE YOU SPEND, MORE YOU EARN, MORE YOU SAVE


Reward yourself by earning 5% on every order

Redeem your savings on any product, whenever you want
Ultra simple Program - points are awarded automatically to your account


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Reward Program FAQ

Why have a Rewards Program?

Our customers not only deserve the finest teas and teaware, they also deserve our gratitude for their loyalty and help in spreading the word about our beautiful products. We've designed our Exotic Tea Rewards Program to be a simple way to reward our loyal customers for their support.

How does the Rewards program work?

It's quite simple. You'll first need to register an account with us if you don't already have one. This happens automatically when you first purchase from our website or you can join the program separately here. Each time you purchase, you'll receive one point for every pound you spend which equates to a 5% credit. For example, if you spent £20, you'll receive 20 points worth £1 which can then be redeemed on your next order. If you had spent £100, this would give you 100 points or £5 credit against a future order.

How do I redeem my points?

When logged in you'll notice a new payment method has appeared on the checkout page - Pay With Points. When selected, this will convert your available points into a £ coupon. Simply then click on PAY NOW for the points coupon to be applied against your purchase. You may need to tick the T&C box first!

If your points total doesnt cover the full order amount, you can the pay the remaining balance with your payment card or Paypal account. Once your new order is confirmed, don't forget that you'll also receive some new points to set against future purchases.

Are there any restrictions?

You can start using your reward points as soon as you receive them in your account. They are valid on any product on our website for a period of 6 months from when they were issued. We don't require a minimum order value.

How can I check my points?

Once you've signed in to your account, click on your name that appears in top right corner of screen.
Then choose 'Rewards' in the dropdown. Here you'll find your current points total and the breakdown of activities. You can also see your total points on the Checkout page and redeemable value (if available) in the payment options.

Can Trade Customers also benefit?

Our Rewards Program is currently only available to retail customers who purchase on the exoticteapot.co.uk website.

What happens if I cancel or return my order?

Points are only awarded for a completed transaction. If ever you decide to cancel or return the items for a refund, the loyalty points will automatically be deducted from your account.

Rewards Terms and Conditions

- Reward points are eligible on purchases made only on exoticteapot.co.uk and not redeemable for cash.
- Reward points can be redeemed on a future order. No minimum order applies.
- Our Reward points cannot be awarded retroactively.
- Orders placed for our products through other websites are not eligble for rewards.
- Reward points do not apply to shipping or taxes.
- Reward points are valid for 6 months. Unused points will then expire.
- Reward points are not refundable or transferable.
- If an order is cancelled or refunded in any way, the awarded points will be automatically deducted.
- The Exotic Teapot reserves the right to update or change the Rewards Program at any time without prior notice.

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