Returns and Refunds

Our Promise to you!

We hope you'll be wowed! by every product you buy from us. If ever this isn't the case, we promise to refund you in full. As a small company, our customer satisfaction and service is very important to us. We always try to go the extra mile to ensure the best possible buying experience.

If you are not satisfied with your purchase for whatever reason, simply let us know by email within 30 days so we can arrange for a return.

Extended XMAS Returns. Any unwanted item purchased between November 1st and December 23rd 2018 can be returned by January 23rd 2019 for a full refund.

You can return your purchase to:

Returns
The Exotic Teapot
142 Tuckton Road
Bournemouth
Dorset
BH6 3JX

FAQ

How do I return an unwanted item?

Our 30 day guarantee covers all our products. Customers in the European Union are entitled to a statutory cooling-off period of seven business days.

Teaware items should be returned in a resaleable condition to qualify for a full refund. After contacting us to request a return, please send the items back via recorded delivery for your own proof of delivery. Be sure to include the order number, original invoice and packaging it all came in if possible.The return postage cost (and any gift wrapping charge) is normally only reimbursed if the item is damaged or faulty.

We suggest you use a trackable courier to return your item. myHermes is one of the more affordable courier options. You can book a collection on their website or drop your parcel off at a nearby parcel shop.

When will I get my refund?
Can I exchange my item?
What if it was a gift?
What if I receive an incorrect item?
How do I return a faulty item?