Replacement Lids

I was given wonderful a teapot, infuser, and selection of flowering teas from "The exotic teapot" for Christmas. I ordered a replacement lid, unfortunately I asked for the wrong one. The lovely gentleman that I spoke to (?Paul) posted the correct lid without charging me even the postage.
Thank you, I'm very happy having my flowering tea treat again.
Brilliant customer service all round.

Having already had to order a replacement infuser, another kitchen accident meant we needed a new lid! My daughter loves her teapot and teas from The exotic teapot, it was great to be able to get the replacement parts we needed, thank you

Sadly, on Christmas eve, I accidentally knocked over my beautiful Persian teapot and the lid smashed. I emailed the Exotic Teapot company in the hope of being able to replace the lid. Despite the website saying they were closed for the holidays, Paul emailed me straight back and said he was sure they could find a replacement lid. I just needed to send a couple of measurements. On 4th January, after the holidays, Paul emailed again to tell me how to place my order. This I did and it was dispatched the next day. Thank you Paul for such a great service.

I needed to buy a replacement lid for the beautiful teapot which broke. Received great assistance from the company and new lid arrived within days even though it was a bespoke no longer available range.

Great customer service. Prompt response to email enquiry and fulfilment of order. Well packed and the replacement lid fitted perfectly- especially as the original teapot is no longer in production. So nice to be able to get the teapot back into use. Thank you.:

Excellent customer service

Fantastic customer service. Quick delivery, well packed and good price! Will recommend Exotic Teapot to everybody!

I need a replacement lid for my teapot bought 1 week ago through amazon its lovely and makes a great cuppa