Trade FAQ

Trade Accounts

How do I open a trade account?

Firstly, we suggest you look through our website to see if our brand and products would make sense for your establishment. Our Trade Partners page will explain the benefits of opening a trade account with us and provide you with a short application form to complete. Once we receive your application, we'll contact you with more information about setting up an online trade account. This will give you full access to our trade discount prices. We can also send you a catalogue with more information about our trade products and services.

Does my business qualify?
Can you send me a catalogue?
Do you have a minimum quantity or order value?
What are your payment and delivery methods?
What is your sampling policy?
Managing your account

Information

Do you sell your products through supermarkets?

No. Our products can occasionally be found for sale on the high street but only in independant stockists e.g., tea & coffee shops, spas and luxury gift shops. We prefer to partner with small, dynamic service businesses where our brand and products can add real value instead of the mainstream retail chains and supermarkets.

Do your teas have organic certification?
What is your ethical policy?
Do you accept online marketplace resellers?
Can I come visit you?
European orders and UK VAT?